Hobble Creek Internet FAQ

Download the signup instructions and details letter

WHEN WILL THE NEW INTERNET SERVICE BE AVAILABLE?
The company will be starting construction on September 1st, 2015. Construction is estimated to take 60 to 120 days, so the service could be available as early as November…but possibly not until December or January. It just depends on how construction progresses.

HOW DOES THIS INTERNET SERVICE WORK?
Transmitter towers will be located throughout the canyon, and connected to a very high speed fiber internet system. These towers will send and receive internet throughout the canyon by relaying the signal through each other. Individual homes will have an antenna that receives internet service via the towers.

WILL I BE ABLE TO GET THE INTERNET SERVICE WHERE I LIVE?
The towers will be strategically placed to cover the entire canyon, from the mouth all the way to the end of the left fork.

WILL TREES AROUND MY HOUSE PREVENT ME FROM GETTING A SIGNAL?
The towers work with two types of signals. One is a long-range signal that requires a line-of-sight with the tower. The other type of signal is a short-range signal that is capable of going through obstacles like trees. The installation technicians will determine which type of signal will work best for your house, but the internet service and speed will be unaffected by the type of signal used.

WHAT WILL THE INTERNET SERVICE COST?
There is a one-time installation fee of $199 per household, and then the service costs $40 a month. If you pay for a year in advance, the monthly service fee is $35. THIS OFFER EXPIRES AS OF SEPTEMBER 1ST 2015! After that date, the fess may be higher.

DO I HAVE TO SIGN A LONG-TERM CONTRACT?
We have negotiated a deal that means that the service is provided month-to-month and you can cancel at anytime if you are signed up and paid before September 1st, 2015!

WILL THE COST OF THE SERVICE GO UP?
The $199 install fee and $40 a month deal is only guaranteed until September 1st, 2015! There is no plan to raise service fees later, but the cost is subject to change after the initial construction.

WHAT IF I PAY FOR INSTALLATION AND THEY CAN’T MAKE IT WORK AT MY HOUSE?
This is unlikely, but if it happened the installation fee would be refunded to you.

HOW FAST IS THE INTERNET SERVICE?
You are guaranteed to have a MINIMUM of 10mbps download speed at all times, but the service will typically be 20 to 30mpbs. It will fluctuate with use, and if you do not receive the 10mbps minimum, you will receive credit on your bill. Upload speeds will be between 2 and 5 mbps.

ARE THERE ANY USAGE LIMTS?
No. You can download and upload as much as you want with no restrictions. Individual users will not be “throttled” for bandwidth use.

HOW DOES THIS COMPARE WITH MY CURRENT INTERNET SERVICE?
Simply put, it’s faster and less expensive! Digis and satellite services (such as HughesNet, Wild Blue, Excede, etc.) are all over $40 a month. The speed of Digis in the canyon is usually much slower than 1mbps and is typically slower than dial-up. This is partially because the Digis service is based on a T-1 rather than fiber. Also, Digis does not use the dual long-and-short range setup that the new service will use.

Satellite internet speeds vary anywhere from 2mbps to 15mbps depending on your service plan. However, the new service is guaranteed to be at least 10mbps, and will usually be at least as fast or faster than the best you can get from satellite. The other big difference is latency, which is the speed that signals are sent and received. It takes a full two seconds for the internet to reach your home via satellite because it takes a second for the signal to go from the ground station to the satellite, and then another second to go from the satellite to your house. The new service’s latency will be in milleseconds – thousands of times faster. This will benefit the use of online games and services such as Skype.

Both Digis and satellite have restrictions on the amount of data you can send and receive each month. If you go beyond that limit, your service is slowed down, or “throttled”, to near dial-up speed. The new service does not do this – you can download as many movies as you like each month with no reduction of speed.

WILL THE NEW INTERNET SERVICE SUPPORT WATCHING TV OR MOVIES ONLINE?
Yes. The new service is fast enough to support services such as Netflix, Hulu, iTunes, YouTube, and video-on-demand if you have DirecTV or Dish Network.

DOES THIS MEAN I HAVE TO WATCH TV/MOVIES ON A COMPUTER?
No. There are several ways to connect your computer to your TV. Most game consoles and Blu-Ray players support online video services like Netflix. Also, there are devices such as Google Chromecast that allow you to watch online video directly on your TV.

WILL THE NEW SERVICE OFFER “CABLE TV”?
Not immediately. The company is exploring options for doing this, but at present it is unknown if they will be able to offer it or not.

WILL THE NEW SERVICE WORK WITH VIDEO CALLING LIKE SKYPE?
Yes. The new service will be compatible with video calling like Skype, iChat, and also with voice-over-ip (VOIP) services such as Vonage.

WILL THE NEW SERVICE WORK WITH ONLINE GAMING?
Yes.

HOW DOES THE TELEPHONE SERVICE WORK?
The telephone service works pretty much the same as your existing phone service, except that signals are carried over the internet instead of wires on poles or underground.

DOES MY COMPUTER HAVE TO BE ON TO USE THE PHONE?
No. Your phone will work completely independently of your computer. A separate antenna on the outside of your house will receive phone service via the towers and be connected to your existing phone wiring. It will be just like switching phone companies.

WHAT DOES THE PHONE SERVICE COST?
The phone service will cost $10 per month, plus about $3 is taxes and local fees. This includes unlimited calling anywhere in the United States.

WILL I STILL BE ABLE TO CALL 911?
Yes, it will work the same as your current phone.

WILL THE PHONE STILL WORK IF THE POWER GOES OUT?
This depends on the individual situation. If power to your house is lost, BUT you have your internet system on a batter backup AND the local tower still has electricity, your phone will still work. While it is true that landline phones often stay on even when the power goes out, there have been instances in the canyon when power and phone service have cut out together. Chances are that the internet phone service will be about as reliable as the landline in this regard.

WHAT CAN I DO ABOUT MY CURRENT LONG-TERM INTERNET CONTRACT?
This varies depending on who your satellite provider is. Some will let you out of the contract for as little as $15 per month left on your contract…others will have higher fees. However, the new internet service may replace other services at a lower cost.

For example: lets say you each month that you pay $80 for satellite internet, $75 for satellite TV and $60 for landline phone service for a total of $215 a month. If you get the new internet service ($40) with the phone option($13), you can cancel your landline. If you subscribe to Netflix or Hulu ($10), you can cancel your satellite TV. You are now paying $143 a month while you ride out your satellite internet contract.

This will vary from individual to individual, but it’s worth considering.